Apple always has a group of very loyal users, and the loyalty of these users comes from a variety of factors, such as the design of Apple products and the industry-leading customer service quality. In addition to customer service has always been Apple's means of attracting consumers, the iOS system used by the iPhone provides a smooth user experience that is also very reliable.
But now, according to a recent study, the iPhone user experience is far less than we think. In the second quarter of 2016, Blancco collected millions of smartphones with mobile diagnostic tools, and then released a report called "2016 Second Quarter Mobile Device Performance Status and Health" from iOS and Android. The system failure of the anonymous smartphone users on the big platform, the cause of the failure, and the statistics of the third-party App crash, from the report results, seems to be very unexpected.
According to data from Blancco, the overall failure rate of the iPhone in the second quarter was 58%, more than double the 25% in the first quarter. At the same time, the failure rate in the second quarter of all Android devices was 35%, which was a lot lower than the 44% in the first quarter.
The "faults" in this report cover all issues from the smartphone itself and third-party apps, including Wi-Fi connectivity issues, headset failures, phone reboots, and third-party app crashes. Considering that Apple's third-party App ecosystem is very mature, it is very surprising that we have reached such a conclusion.
In Blancco's report, the iPhone's application crash rate reached 50%, while the Android system only had 23%, which is the biggest difference between the two. Meanwhile, the company also said, iPhone 6 iPhone is kind of the highest failure rate models, the ratio reached 29%, while the iPhone 6s as 23%, iPhone 6s Plus is 14%, iPhone 6 Plus is 13%, iPhone 6s 8% . In Android devices, Samsung has the highest failure rate, reaching 26%. In the cause of failure of each platform, App crash is the most common problem of iPhone, and 10% of Android devices are camera and battery problems, the highest proportion.
In the iOS app, the top apps with the highest crash rate are Snapchat (17%), Instagram (14%), Facebook (9%), Facebook Messenger (5%) and Google (3%). In the Android platform in the collapse of the highest rates are Google Play Services (12%), Google Contacts Sync (5%), Address Book (5%), Photos (5%) and Samsung's TouchWiz Home starters (5%) .
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