With Tmall Elves, hotel check-in can be done through AI self-service.
Recently, a message about "the 365 industries most unlikely to be eliminated by robots" makes people feel anxious again. In this list, the probability of “hotel managers†being replaced is only 0.4%, which relieves the hotel practitioners. But in reality, intelligence is still a trend. Especially in the hotel industry, there has been escalation and cross-border hurdles in the near future so that intelligence has gone farther and farther. The robots in the hotel began to “rideâ€; IA technology developed to make robots omnipotent; mobile phones became remote controllers; homestays were equipped with smart homes, and young people's travel vacations, everything could be in “black technology "" leisurely together in the company.
Robot star
Small Q Robot: Tencent and Chimelong Team Up to Play "Small Q"
On October 27th, the Chimelong Penguin Hotel in Zhuhai became the world’s first QQfamily smart penguin hotel. The first themed smart rooms will be unveiled before New Year’s Day in 2018.
Into this model, QQ fans will naturally scream, from the sofa, bedding, toiletries, etc., will be the ultimate use of penguin elements; this has to be said to be the perfect combination of two adorable penguins. With a thumping drum, Q started working. After the network is started, "small Q, small Q, please open the living room curtains." The living room curtains opened. "Small Q, small Q, please turn on the lamp." The lamp is also on. This simple instruction is simply pediatric for a clever little Q. We can also learn about weather conditions and listen to QQ music songs in a timely fashion through Q. Of course, there are functions on the QQ platform. Basically Q-Bear is available, such as video chat in the hotel with relatives and friends. ; Such as to the game online games. In the future adjustment, the small Q will be able to be more “humanized†and will complete all the services in the room, including catering services, according to the guests’ instructions.
Tencent and Chimelong this time in the intelligent hotel cooperation, both sides of the abacus what?
First, cooperation is based on reciprocity. By then, tourists can book through Chimelong official channels and QQ, and QQ members not only enjoy the privilege of priority booking, but also can use the “QQ Wallet†to pay penguin hotel room rates, food and beverage, commodity consumption, and online purchase of Zhuhai. Tickets to the Chimelong Ocean Kingdom, easy catering in the park and souvenirs.
Second, intelligence should be only one of the links. The “QQfamily†created by both parties is a relatively complete IP image. After the initial Caka Tiger cartoon image, the Chime Long Group also successively introduced the Panda Twins and other pets and the combination of the two elements. This time, the “Penguin†family of Zhuhai Chimelong expanded again, with the exception of the iconic QQfamily Presidents. QQ, including super cute positive baby Q, lively Cana, natural buds, rich knowledge of the Oscars and likes to sing the Anzi, the six cheating members of the harmonious and lively, more in line with the Chinese to enjoy Tianlun The inner needs of pleasure.
For Tencent, the "introduction" of the Internet to the offline real life, fit and merge into real life, may be a piece of "QQ revival", so that the virtual world will undoubtedly make young people excited and vivid. The QQ Wallet, QQ Music, QQ-AR, Goose Man U Products, etc. are all integrated into the cooperation of both parties. It is a major step forward for QQ users to reach the ground.
Yin Yu, vice president of Tencent, emphasized that “this is a perfect cross-border combination between the online penguin and the offline entity 'Penguin'; through this deep cooperation, we hope to bring new Internet culture and technology to young travelers. Smart experience."
Gong Liangqing, executive vice president of Chimelong Group, explained from the marketing aspect that the cooperation “strengthen the brand influence of both parties. After the Zhuhai Chimelong Penguin Hotel plugs in the wings of the Internetâ€, the output of QQ Internet Culture and Smart Technology will help. Create a new consumer experience and upgrade young consumers."
Lynx Elves: Flying Pigs Join Hands with Marriott
In September of this year, Flying Pig and Marriott International Group had a full-scale hotel model in the “Hotel Intelligence†cooperation—The Westin Sanya Haitang Bay Minsheng Hotel, which features the full functionality of Flying Pig Future Hotel 2.0.
The reporter learned that the Alibaba AI technology in the hotel scene mainly includes two parts: biometric recognition and speech recognition. During check-in, choose to hold ID card on the self-service brushing machine. After successfully reading the identification information, the face recognition will be evoked for authentication and verification. The system will automatically identify the guest's flight status and synchronize to the hotel management system. Complete check-in. If the verification is successful, the entire process takes less than 30 seconds.
Into the room, the robot "Tmall Wizard" can also serve the guests "response" service. At the entrance, shouting, "Tmall Elf, I want to drink water," without dialing, the meal drink will come open; the instructions will be on the bed, the TV will open on the channel you want to see, and the room will be adjusted to a comfortable temperature; Check out the room card at the front desk and walk straight away to complete the consumer credit settlement within 24 hours.
“Tmall Elf†uses voice to control the curtains, lamps, televisions and other devices. It can also use “Tmall Wizard†to directly call hotel room related services, such as checking breakfast time, calling hotel cars, etc. According to the director of AILabs, Xue Xue, in order to make the “Tmall Elf†smarter in the hotel scene, Alibaba spent nearly six months collecting the meta-materials of millions of hotel scenes and “hello†to “Tmall Elfâ€. For natural language learning, there are nearly 700 different types of expressions just for users asking about the weather. Next, Alibaba will quickly advance the commercialization of the “Tmall Elfâ€.
According to Li Shaohua, Alibaba's vice president and president of Flying Pigs, Feiying Future Hotel 2.0 was launched one year ago and various functions were successively put into use in a large number of hotels throughout the country, including credit housing, VR selection, smart occupancy, and full-scene consumption.
trend
Hotel robots liberated the hotel labor force
From the current point of view of the relatively mature hotel robots of Little Q and Tmall Elves, it can basically be understood as a "voice remote control." Of course, XiaoQi and the Tmall Elves now only understand standard Putonghua. As for future extensions and technological advancements, they may appear in more scenes of hotel services, freeing up more labor and making the hotel staff There will be more time for guests to provide new upgrades and personalized guest experiences; such as security, food and other services.
In general, the use of robots to serve hotels is naturally to increase efficiency and reduce the waiting time for guests; it also improves service quality and enhances guests' occupancy experience. For example, the hotel's face recognition technology, the robot can be widely used for check-in, baggage handling, cleanliness, etc.; in the guestroom chat robot, know how to operate all the instructions.
Bed and breakfast industry, service apartments toward home intelligence
In addition to a series of “black technology†such as face check-in, WeChat unlocking, and chatting with robots, the trend of smart home furnishings has become increasingly apparent.
This reporter learned that in September of this year, ants rented a new version of the App to increase the smart check-in function. All orders on the platform can be used to verify the user's identity by “brushing the faceâ€; after booking a room, click on the “check-in†button. Enter the face recognition step.
Recently, ants short-term joint millet TV, the introduction of millet eco-chain dozens of smart home products, including Zhimi, Yeelight, stone technology, cloud meters 90 points, pure meters, a total of dozens of rice millet smart home products, smart speakers , Mi Jia sweeping robots, smart lamps, Internet smart refrigerators, air purifiers, etc., the hotel industry in the smart look closer to life.
Similar to Tencent QQ's statement, the current need to meet the needs of young people, especially 90-year-old consumers of the escalation of intelligence and experience, ants short-rent this year's National Day data show that nearly half of bookers born after 1992 young Users are very fond of "smart".
The reporter learned that the newly opened "Beijing Ascott Shanshui Wenyuan Service Apartment" under the CapitaLand Group will soon be on-line robot customer service - "Xiaoya." “Xiaoya†can lead guests to destinations such as rooms, guest lounges, etc. They can also complete room replenishment, express delivery and other delivery services. In the future, they will also have on-line voice dialogues, tour shops and other functions. According to reports, in addition to customer service systems and robots, Ascott's properties are also on the line with a variety of technological tools and management systems, including scanning WeChat QR code e-In-voice rapid invoice, check-in/bill electronic signature e -Signature brings more convenient and intelligent accommodation experience to the guests.
The mobile phone is the most intimate "robot"
Speaking of the intelligentization of the hotel industry, the domestic "urban hotel group" is the pioneer. As early as 2014, the “Dushi 118 Chain Hotel†under the hotel was the first hotel in China to introduce robots. Wechat has been opened and the mobile phone has been transformed into a “Master keyâ€. The front desk check-in robot allows guests to self check-in. Self-service room selection and other intelligent services; into the room, the phone has become a "remote control", micro-channel power, turn on the lights, turn off the lights, adjust the air conditioning temperature and other instructions can be a button on the phone WeChat messed up. Many of the hotel's jobs are provided by robots, making the service faster, more efficient and more private.
Forward-looking
American hotel robot has entered the second generation
When it comes to hotel smart robots, you have to mention the "Aloft" brand. Aloft Hotels, which provides innovative technology experiences for global travelers, launched the first generation of intelligent service robots, the robot steward, Botlr, in 2014. The innovative pilot project aims to help the hotel front desk more quickly. One-on-one response to guest needs. Botlr's service experience shows that 2 out of 3 Aloft hotel guests once interacted with the robot butler Bontl and demanded room service. The service response time was only 5 seconds.
In October this year, Aloft released the ChatBotlr, the second generation of intelligent service robots. Guests can exchange ChatBotlr with chatbots in their mobile phones anytime and anywhere to request service. With ChatBotlr, guests can send text messages to request room service, consult hotel information, listen to the brand's #AloftLive radio program, and communicate with the front desk of the hotel anytime, anywhere during their stay. Even outside the hotel, ChatBotlr can present themselves. Demand. Using natural language understanding and machine learning mechanisms, chatting chatbot Botlr makes it smarter every time it interacts with guests.
include DM-211(1+1 pockets)
DM-610(6+1 pockets)
DM-910(9+1 pockets)
coin deposit module,Coin Deposit,Cash deposit module
Suzhou Ribao Technology Co. Ltd. , https://www.ribaoeurope.com