Home appliance industry after-sales service national standard is expected to regulate the market

The National Standardization Management Committee released the nine home appliance after-sales service standards on the 7th. This is the first batch of "national" prefix common standards in the field of home appliance service in China. The content covers the general requirements of after-sales service in the home appliance industry and 8 refrigerators, air conditioners and water heaters. Special requirements for category. Experts in the industry stated that under the current situation of the lack of service standards for home appliances and uneven service levels, such a batch of standard collectives will be introduced to implement, which will greatly standardize China's home appliance after-sales service market and promote the overall level of home appliance service.

For a long time, China's home appliance after-sales service market has no clear standard for service companies, employees, and safety requirements. The lack of relevant standards has made home appliance business services their own services and their service levels have been uneven.

Although there are some sporadic standards in the field of home appliance service, most of them are behaviors of the enterprises themselves. Although some may be called industry standards, they are also limited to a certain category of household appliances and a certain aspect. The general standards of the entire industry, National standards are still blank. In response to this problem, Haier undertook the secretariat's National Household Electrical Appliances Standardization Technical Committee Household Appliances Service Subcommittee to organize the drafting and validation of nine national standards such as the General Requirements for After-sale Service of Household and Similar Electrical Appliances.

Qi Yunshan, Director of Services of the China Region of Haier Group, said on site that the release of nine national standards is just a starting point. Haier, as a leading company in the after-sales service of home appliances, will continue to work hard to promote the implementation of national standards in various enterprises and continue to participate in the revision and improvement of home appliances. The service standard system promotes the overall level of the home appliance service industry.