The smart TV function is more powerful, because the system content is rich, and then will encounter various problems in the use process, which requires professional answers. Some small bugs that Changhong Smart TV users feedback have already been answered by Changhong customer service personnel. Here is a summary of the common problem resolution methods for June 2017. The questions and answers are simple and clear.
1. Q5N users watch TV shows from time to time and jump to movies or other TV shows from time to time. The playing time lasts four to five seconds and then automatically returns to the original program.
Solution: Broadcasting Broadband, Changhong Cinema, Tencent Video, Streaming is caused by scrambled data, and users need to complain about the relevant broadband operators.
2,43u1 connection noon name Wi-Fi is not connected, whether and Wi-Fi name is related to Chinese.
Solved: Wi-Fi name is not supported in Chinese, Wi-Fi is renamed to English name resolved.
3, 50Q1F After the upgrade, there is often a crash when the cable TV is switched off. To turn off the power, you can see it.
Has been resolved: Analysis is a set-top box signal source problem, not a TV problem.
4, Q3T exit from the viewing mode, it directly to the standard mode, rather than my mode.
Has been resolved: After the store mode is turned on, the standard mode is the image quality of the store mode. So to close the store mode, go to adjust the mode next time you will save your own choice of mode.
5, 60Q2N indicator light has been flashing has been flashing, the remote control button is normal, deducted the battery is also the case.
Solved: After blowing the TV body button with a hair dryer
Solved: After blowing the TV body button with a hair dryer
6. The D3700 can not be installed through the online installation software. The network is normal and the other models can be downloaded normally. U disk can be installed, sofa butler application market and bring their own stores will not work.
Has been resolved: 55D3700i own application store can be downloaded and installed.
7. The Q5N has been upgraded in the early stage. After the computer is suddenly turned on, the interface of the robot falls to the ground. This button does not respond.
Resolved: The remote viewing analysis was not caused by the upgrade. It is estimated that the EMMC is damaged due to power interruption. Has been told to solve the brush machine.
8. The gourd doll TV displayed from the first letter of the 'HL' searched by the ICNTV is opened and exited without successful playback. The problem log needs to be uploaded and the QQ number of the uploaded log is returned.
Reason: Tencent analysis is an anti-theft mechanism problem. The specific reason needs the whole system log, but the user cannot provide it.
Solution: Brush has been arranged to solve.
9, 60Q3T comes with the media center to play, as long as the MKV is a hard subtitle, such as what the PGS subtitles contained in the Blu-ray original, basically will crash, and SRT support is very good.
Not supported: PGS subtitle testing is not supported.
10, 55Q3R upgrade prompt V1.00046 version, but can not be updated.
Cause: Suspect 1. The key is stuck. 2. The brush is unfinished and the U disk is unplugged. 3. The power failure causes the failure to recover.
Solution: Brush has been arranged to solve.
11, 43Q3T can adjust the picture size of the custom image in the setting menu, but the 65Q3T inch can not be found, the reproduction rate can not be adjusted, the content of the streamer to play the store.
Causes: 1. When the input signal under the HDMI source is a 4K signal (for example, 2160P), the 4K signal corresponds to a 4K resolution display screen, which is already the best display size, and the setup menu does not display the screen size; 2. The HDMI source is under When the input signal is not a 4K signal (eg 1080P/I, 720P), set the menu image display screen size.
12, 58Q3T system information quality technology written by matrix light control, product demonstration is a dot matrix light control.
Solved: The new 16 version has been revised and solved.
13, 55U1 new TV detailed system configuration how to view.
Unable to solve: Foundry machine, no system information.
14, 70Q3T installed an application store Changhong Kiwi, choose to run no response, but also can not afford to delete.
Solution: Restore the factory settings without retaining the installed application. Do not install it in the app store. Install the interface directly on the voice prompt.
15, voice on demand: translation, there is no response after the corresponding interface.
Resolved: Voice translation has been fixed, submit build. Wait for the upgrade to resolve.
16, 43Q3T UMAX can not enter the situation.
Cause: The application is not configured in the background.
Solved: The background has been reconfigured to solve in 4K area. User feedback is normal.
17, 55U3c, 43C1U playing INCTV Huaping situation.
Solved: Invited to join the group to participate in the beta version. Feedback is normal.
18, 50Q2F uses telecommunication broadband, Tencent video can not be opened, music, education can be opened, TV system version 168.
Reason: The initial suspicion is that Tencent has risen since the upgrade.
The current solution: After the sale has been resolved.
19. There is no SDR demonstration after Q3R upgrade.
Resolved: A new version was released on June 20 with this feature.
20, 65Q3EU, 55Q3EU The setup menu will not open the product demo.
Cause: The old version added a permission to delete product demos. You can manually install a product demonstration.
Solved: The upgrade to the new version has been resolved.
Smart TV/box information can focus on smart TV information network sofa butler (http://), China's influential TV box and smart TV website, providing information, communication, etc. on TV boxes, smart TVs, smart TV software, etc. Answering questions.
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