Microsoft stops providing email support for Windows Live
On March 11th, Microsoft said on Wednesday that it would stop providing email-based support for a series of its Windows Live services. An alternative method is that users encounter problems and must visit online forums for help. This measure will take effect from Wednesday.
A Microsoft representative said in an email that this is a positive move. A Microsoft representative said that this means consumers and partners will get solutions faster and will use our extensive community forums to post or answer questions, view service tips and find solutions. Microsoft said the forum ’s answers came from the same users, volunteers of the most valuable experts, and Microsoft technical support moderators.
Microsoft said that some moderators will help manage the information flow of the community, ensure the health of the entire community, and solve complex technical or security problems that the community cannot solve.
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