[Tianjin] Launches Unified Appliance Repair Contract for Enterprises

Starting from August 1, the Measures for the Administration of Appliance Maintenance Services (hereinafter referred to as the “Measures”) issued by the Ministry of Commerce was implemented. Yesterday, reporters learned that Tianjin will, on the basis of the “Measures”, introduce a unified maintenance contract for enterprises based on actual conditions and further regulate the industry.

Appliance repair industry “Li Gui” and more data from Tianjin Consumer Association show that last year, household appliances ranked first in the annual appeal hotspot. A total of 1,324 applications were accepted in the year, accounting for 12.93% of the complaints received.

With the arrival of summer, air conditioners, refrigerators and other electrical appliances are used frequently, and such complaints in appliance repairs have also warmed up. "A lot of brand home appliance after-sales service hotlines are at the beginning of '400,800', but the online seemingly regular hotline telephones are mostly cottage service outlets. The switch has broken down that is the motherboard failure, more than a dozen parts of the price to a hundred dollars. Every time we repair electric appliances, we always frightened us.” The public, Ms. Liu, expressed the opinions of many consumers.

Formulate a uniform maintenance contract "Measures" stipulate that appliance repair operators shall not falsely list, exaggerate, or falsify repair service items or contents; shall not conceal or cover up the fact that user products are damaged due to maintenance services; do not falsely report faulty parts and deliberately replace normal performance Components; Do not use appliance manufacturers' trademarks or special maintenance marks. Once the violation, the maximum penalty can be 30,000 yuan, downgraded credit rating, announced in the media, will be included in the "blacklist."

According to Liu Congwen, secretary-general of the Tianjin Electronic and Electrical Product Maintenance Industry Association, there are currently more than a thousand large and small home appliance repair companies in the city. Qualified full-scale home appliance repair companies with grade standards account for only 10%. After the “Measures” are formally implemented, relevant associations such as consumer associations, industry and commerce, and electrical appliance repair service industry associations, in conjunction with the actual situation of Tianjin’s home appliance repair service industry, will formulate relevant extension methods. “We will extend the “Measures” according to the actual local conditions and formulate a unified maintenance service contract. Whether large or small appliance repair companies must sign a unified maintenance contract with consumers before serving consumers, this can not only be for maintenance service agencies. Both consumers create a more standardized service platform, which is more convenient for consumers to safeguard their rights."

Liu Congwen also revealed that at present, the association is working with the association to organize the list of the city's regular appliance repair companies, and it will be publicized in the association's website in the near future. By then, consumers can log in to the association's website and choose a formal maintenance company to provide services.